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My phone hangs up all the time

KarineGG
Great Neighbour / Super Voisin

Hi, with my iphone SE 2nd generation (no 5G) and current mobility plan (with 5G) with public mobile, the line with LTE hangs up every time I talk to someone on the phone from any location. It is really bothersome. Can you help me fix that please

1 REPLY 1

Dunkman
Oracle
Oracle

 

@KarineGG 

Did you have calling issues before with the same phone?  If not, maybe try rebooting your phone.  Network reset of phone (note: this will erase any saved wifi passwords). Is text and data working?

You can also try your SIM card in another working phone.  This will help determine whether phone issue versus PM service problem.

Which version IOS do you  have with your phone?  Is the version 16 or above?  Might need to update IOS.  

 

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