My number port failed

[Enosan]

The old sim card and carrier belongs to a corporate account, which has released the number.  However, as the phone was with the company they failed to respond within 90 minutes and the port failed.  However, on Public Mobile side the port completed asking me to verify my account using Eversafe with the number I have transferred.

As of now on public mobile side I have no access to the cellular network.

How can I re-initiate the transfer?

[CS_Agent]

Thank you for the reply. I would like to apologize for the long delay, as I know your time is valuable and we truly appreciate your patience. At this moment we are working on a higher volume of tickets than usual. 
 

Do not worry. We will get the service to work. By checking the port status, it seems the number 12368683138 has been successfully transferred to Public Mobile, so we will start the troubleshooting.

First of all, I would like to ask, did you remove the Rogers sim from the phone? If not, please remove it and restart your phone. Meanwhile, I will be working on an account refresh by my side.

Respectfully,
Sandra
CSA

[Enosan]

this is now resolved