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My internet

Alessandrok
Great Neighbour / Super Voisin

My internet doesn’t work I want to talk with a agent as soon as possible 

3 REPLIES 3

walker1
Mayor / Maire

@Alessandrok 

Sorry there's no call center to call.

 

Login to your account using a browser in incognito or private mode, and see if you have any data left to use.

dabr
Mayor / Maire

@Alessandrok   Is your data enabled and you still have data available to use?  Also make sure you've not set the data limiter on your phone which will block any usage too.

 

To contact CSA's you'll need to submit a ticket via chatbot here:  https://www.publicmobile.ca/en/on/get-help

Handy1
Mayor / Maire

@Alessandrok 

Getting help from agent

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

 

Or get help right here in the community

 

  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

 

Need Help? Let's chat.