My internet has stopped working

[Redelmo19]

Anyone know how to fix it?

edited by computergeek541:  changed category (discussion isn't related to My Account/self serve account system)

[softech]

@Redelmo19 

May I know what phone model is that?

or you can manually update the APN on your phone:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D      (or try:   4D4F)

[Redelmo19]

Ive had data here for a year and its not just home its all over the city and no limit on internet and im at 1/10th of limit usage. 

[HALIMACS]

@Redelmo19 

To be certain, you're in an area where you've used Data before?

Did you try checking to see if you've reached your plan's data limit?

I recall there are plans with normal 4 and 5G data, and some have unlimited throttled-down data afterwards.

Is it possible you're on the throttled down data and it's so slow that it just 'appears' you have no data for what you're trying to do?

I'm certain your mobile data is toggled on, correct?

[slusagm]

Do you have physical sim?  If you do, test the sim in another phone 

If you have eSIM, maybe buy a new eSIM using the PM app. With a new eSIM, it will provision the account again and it should work

[Redelmo19]

Yes had Publix mobile for every year calls work just internet snd no data limit

[slusagm]

Calls and text work and just not data?

You removed all old sim cards? You sure you didn't set up Data Limit?

[Redelmo19]

I did thst not working.  Samsung flip 5

[slusagm · Accepted solution]

What phone do you have?

You can Reboot phone and Reset Network Settings