My data is not working, please help!

[mtdspeedy98]

My mobile data is not working even when it's turned on. Please help

[srlawren]

---

@mikeyg1177 wrote:

I have a plan with 5gb + 1 gb - i have only used 3.6gb of data and it says i have used all my data for the month. can you please help me with this. i'm paying for something i'm not getting and that irritates me. 
I look at the solution that was already posted and it states under mydata-plan that i'm out of Data but have only used half!!

---

Are you on a 30 day or 90 day plan?  And where are you getting the 3.6 GB figure from?

[mtdspeedy98]

You should reset your APN settings. I did and everything works fine now 🙂 Go to this website to get help with resetting your APN

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Ph...

[mtdspeedy98]

You should try resetting your APN settings. Go to this website to get help with resetting your APN. This should work because it worked with mine

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Ph...

[nursemaned]

I'm in the same boat as u. Even bought an extra gig and nothing

[mikeyg1177]

I have a plan with 5gb + 1 gb - i have only used 3.6gb of data and it says i have used all my data for the month. can you please help me with this. i'm paying for something i'm not getting and that irritates me. 
I look at the solution that was already posted and it states under mydata-plan that i'm out of Data but have only used half!!

[gdrabe99]

text, data not working?

[mtdspeedy98]

Thank you! It worked 🙂

[xCameron94x · Accepted solution]

you can use this link to double check if your APN settings are correct, if you havent already

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Ph...

[pakmode]

If you still have your allotted data, and have checked your apn settings, try restarting your phone. 

[mtdspeedy98]

I logged in and it says it has all the data, it hasn't used any data at all. This is my first time experiencing this, but I just recently got this plan. 

[xCameron94x]

Can you log into your self-serve and check under "My Daa=ta & Add ons". If you see no usage there, it means that you have used up all of your data.

If there is usage there, something may be wrong with the APN settings. Is this the first time you are expierencing this?. Is it possible to do a network reset on your phone ( I know that some phones can do that)