My cell phone can't call in and out now

[Anny818]

My cell phone can't call in and out now, please give a help. Thanks 

[popping]

@Anny818 

@softechis correct.  PM team is working on restoring the voice call issue.

For the time being,

1..install Fongo app on your smartphone.  Give your new Fongo phone number to you friends and family to call you.

2. Use WhatsApp or Signal apps to communicate with your family and friends.

Thank you for your patients.

[softech]

@Anny818 there was problem with voice calling and receiving for some customers last copule days ago.  The issue supposed to have been fixed, but it is possible that it came back for some users.

Please try Refresh All networks and see if it helps

if not, open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there