My US calling feature not working

[Fta]

Iam on auto pay, my plan includes unlimited Canada wide and US calling. Since yesterday my US calling feature is not working. My next auto pay is 14 September. Please help

[CS_Agent]

Hi @Fta,

We've responded to your private message 🙂 Please check your inbox.

Thank you,

Syed

[Fta]

Yes Iam in Canada 

[GreatCanadian]

@Fta Adding to what @srlawren said, if you are in the US you need a US roaming add-on for your phone to work.

GC

[srlawren]

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@Fta wrote:

My plan for includes unlimited US calling as well

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@Fta just to confirm:  you are physically in Canada still, right?  Just to be clear, that calling plan is for calls made to Canada and the USA but only while you are in Canada.

[stonechucker]

Thanks @Dunkman, I was just looking for that link 🙂

[Dunkman]

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Recommendation:  do not send multiple message to moderators.  Each new message will put you further down the job list.  

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your account number and PIN code.

[Fta]

How do I contact moderator team

[Fta]

My plan for includes unlimited US calling as well

[stonechucker · Accepted solution]

@Fta, just to confirm, your 'base' calling plan is Canada & US calling correct?  If this is the case, then you'll need to address the moderator_team via private message to get assistance with this.  It appears to be an account issue.

If you have not got US calling as part of your base, you'll need to buy LD Addon (200 US&Canada, or 400 International) to call the US.

Please clarify, as reading your first post has me confused when I read the first response.

[krazykiwi]

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@Fta wrote:

Iam on auto pay, my plan includes unlimited Canada wide and US calling. Since yesterday my US calling feature is not working. My next auto pay is 14 September. Please help

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If you have used up all your US calling minutes you will need to wait until that addon time period expires and then you can purchase another addon.

Cheers