My Account option does not show

[PreachJohn1A]

On my New Account and 2nd phone line Account the My Account option does not show/load. No access to it. I want to change password/email and such.

[PreachJohn1A]

I figured it out. I clicked Community. I had to click Register for the New Acc't. When I did there was no Registration req'd. It got me in for what I was looking for. I just had to click on Settings. That worked.

JohnB

[HALIMACS]

@PreachJohn1A 

did you set up an Eversafe  account for the second account?

each account requires a separate email address, make sure you are not using saved credentials to login.

if you require customer support assistance, here’s how to reach them:

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.