Mu Orders

[Violeta1234]

On April 21 st I ordered the sim and the phone. It suppose to take 5 to 10 business days. Today almost one month later it is not delivered . Please help PUBLIC MOBILE.

[HALIMACS]

@computergeek541 @softech 

That’s unacceptable.

Public mobile should, without question, be supplying shipment/tracking information for phone purchases, at least.

[computergeek541]

@HALIMACS @softech 

It goes further.than shipment tracking not being provided. Often no notice of shipment and no sales receipt is provided.

[softech]

@HALIMACS   not crazy..from what I heard, they don't usually send the tracking (although they do have it)

[HALIMACS]

That’s kind of crazy that they did not provide you a tracking number for the phone purchase.

I can understand not for standalone SIM card purchases, however, phone purchases are pretty significant and should have a means for the customer to track delivery. 

[softech]

@Violeta1234   we are just customers here like you.  Please open a ticket with support as advised above and provide them the order numbers

[Violeta1234]

Hello,

I was never given the tracking number for shipment(s).

Two orders have been paid:

340969 for sim

340972 for the phone Samsung A03S-32GB

Thank you.

[HALIMACS]

@Violeta1234 

did you receive a tracking number for the purchase? Have you attempted to track the purchase using that tracking information?

[softech]

@Violeta1234 phone usually do not take that that long to deliver.  Please open a ticket using Chatbot if you have a self serve My Account login, if you don't, just message them :

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there