Moving from Speakout, Need help ASAP

[Hamids]

There is no SIM & Activation Form! cant recieve texts or phone calls, but can make them. 

[Rockdaddy22]

Couldn’t they use your account number which is your phone number I believe. 

[gsinghcan]

Finally, I called speakout again and the rep. gave me a hint to my PIN which was created by myself when I signed up online. Hopefully now PM will port my number.

[gsinghcan]

Moderators tried with PIN and SIM number but it didnt work. 

[Rockdaddy22]

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@gsinghcan wrote:

Hi, I am having the same issue. How did you or PM fixed it?

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You just got great advice above. Please keep us updated on your situation. 

[Dunkman]

@gsinghcan

This is an old thread.  You can start a new thread and explain what is happening to you.  Are you having porting issues from Speakout?  If you are having issues and it is more than 12 hours, you likely need to contact the moderators for help.  Unfortunately, it will take some time for the moderators to resolve your issues.  Lots of problems the last few days.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

[gsinghcan]

Hi, I am having the same issue. How did you or PM fixed it?

[Rockdaddy22]

That's great, thanks for the update 🙂

[Hamids]

Thank YOU! 

The porting was completed. 

[McLaren]

I've read that as well... Worth a shot!

[Rockdaddy22]

From what I've read online, I think the phone number is the account number. Could that be correct?

[Rockdaddy22]

I've heard the phone number could be the account number. Could that be true?

[Hamids]

I just PM'd you the pin number.

Speakout doesnt have an account number and the voicemail number is used as a substitute. 

@Shazia_K

I hope you can help me out really fast.

Thank you. 

[Rockdaddy22]

Make sure you get your account number ASAP it's very important.

[Shazia_K · Accepted solution]

Hello @Hamids, 

I'm sorry but the port has failed due to the wrong IMEI # provided. 

If you want the port to go through and complete, then I would recommend calling your previous service provider and get the account #. 

Please send it to me once you have it. 

Shazia

[Hamids]

Any help???

It has been almost 4 days now. 

I don't want wait 12 freaking days like some people in this forum before I get help. 

@Sara_O

@Mary_M

@Shazia_K

@Caroline_B

@Caroline_D

[Hamids]

Apparently, someone from Public Mobile has to call SpeakOut in order to port my number. 

It has been over 40 hours, and nothing has been done. 

I used up my SpeakOut credit, so I can't really use my phone now. 

[Griff]

Hey @Hamids

Click this link;

https://www.publicmobile.ca/en/on/get-help

click on the still can't find an answer option and then click the contact us option that shows up below.

From there you can click on SIM & Activation. From there just go through the options and eventually you'll get to an email option. Typically you will need to email your old account's account number, and IMEI of the phone you used on that account.

[mint9317]

Youll need to explain in more detail what your issue is.

https://activate.publicmobile.ca to activate your sim.

If your moving from Speakout Wireless you need to give your PIN code from Speakout and your account number is your phone number for Speakout.

[hummuschips]

Click get help, contact us, contact us, select sim and activation and follow the prompts.