Monthly subscription

[Changezi]

I paid my monthly subscription but my card is charged twice while my mobli account shows only one time payment,why

[Changezi]

Nobody is ready to hear and help to solve the problem

[computergeek541 · Accepted solution]

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@Changezi wrote:

I paid my monthly subscription but my card is charged twice while my mobli account shows only one time payment,why

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Some banks will show both a pending charge and a posted charge some of the time for the same transaction. Are both of these charges posted or is one pending and one posted?

[fixin1]

@Changezi - The charge should just go away, but if it is charged - not pending anymore, please contact CS_Agent for a credit:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages