02-17-2026 08:44 PM - last edited on 02-18-2026 09:59 AM by computergeek541
My eSIM is installed on my iPhone, but shows no cellular signal, my number is blank, and SMS/MMS are not working. Can a moderator manually trigger Esim provisioning.
02-17-2026 09:14 PM
hi @Etiana
make sure you removed the old carrier sim card, or disable the old carrier esim
and then reboot phone and click reset network settings and test again
if that does not work still, then ask PM support agent to check, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
02-17-2026 08:50 PM - edited 02-17-2026 08:50 PM
If you need to contact customer service, here is their link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Have you tried setting it as your primary? Have you tried a network reset and rebooted your phone. That helps.
