@lexielexie157 I would say not very high relatively... you can inference a few things from their quarterly report available here.
They don't break down the subscribers of their 3 services but the subscribers in total there are ~8.5 million
Here is a telling quote: "
TELUS, Koodo and Public Mobile were the subjects of 7.6%, 3.4% and 0.8% of the total customer complaints accepted by the CCTS, respectively, or 11.8% of total customer complaints, in aggregate."
From the CCTS website, the mid last year Telus gets ~750 complaints.. so work it back lets say 2000 for the whole year against 8.5 million (or even proportionally lower say 2 million). They are actually lower than Rogers, Cogeco and Bell.
Another view is look at the people who registered on this board it is about 12500 (from the Bravos leaderboard)..We can assume people wont' sign on to Lithium if they don't experience problems.. but reality I think it is lower. Let say we all have issues simultaneously.. that is still really low % compared to their subscriber base.. that means the service is actually not bad.
If is not a defence but just put it in perpsective.
From that aspect it is actually rather low, of course you can complain about oh that's only people who complain.. fair enough but this is all the information as the public gets. This forum is designed for people with problems, so of course people will be here with issues. Just like you expect people at hospital to be sick because that's why they are there in the first place.
Can they do better.. obviously.. but if you are asking a business to prioritize between a higher paying customer and a lower paying one, you know which one they will pick. That's the reality. I would ask you to balance your needs too, if tech support is important for you.. there are other services.
I would suggest one way the community can help the mod team is to be more judiciously judge the thread before telling people to contact the mods. Things that is known to be non refundable add ons like low distance minutes etc. it was stated as non refundable at the rules, yes mods might refund out of the kindness of their heart but is it good business practice breaking rules? The queue I am sure is equal and first in first out, the more junk people pile into the queue the slower the response time.
