Mod Response Time

[YPLiu]

What's the average response time for mods? 

It's been 2 hours since I messaged them regarding a porting issue. I am still not getting any incoming calls after my port-in from 2 days ago.

[Anonymous]

---

@lat34hat34 wrote:

In all honesty, out of experience with emailing phone companies, I would say give them a call. That way, they can help you over the phone and you'll get an instant response.

---

This provider doesn't do phone support.

[lat34hat34]

In all honesty, out of experience with emailing phone companies, I would say give them a call. That way, they can help you over the phone and you'll get an instant response.

[YPLiu]

I have already messaged the moderator team. It's been 24 hours, yet I have not received a response from them.

I am beginning to regret my decision to join Public Mobile.

[MoreYummy]

If only incoming is not working, see if you can use your old provider, as its failed port in.

[masoud100]

I have been waiting 2 days. I did get 1 response asking for me to provide PIN number and now its been 2 days and still getting no response. This is getting ridiculous.

[mimmo]

@YPLiu  do you have  failed port? is so yous your old sim till it stops working.  also if it is a porting issue make sure you give the needed info to the mods.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[YPLiu]

I wouldn't mind the wait except that it's an incoming call issue.

[MoreYummy]

They are too busy now.   Especialy during promotion time.   Its unlikely they respond within 2 hours unfortunately.    

Wait few more hours or till tomorrow.