02-11-2023 03:44 PM
Hi
Please I need help, my mobile date is not working, it turns on but does not show any active mobile data
02-11-2023 05:10 PM - edited 02-11-2023 05:10 PM
@stephenutulor , by chance do you have a data usage limit placed on your phone or mobile data is disabled globally or at app level? Usually you would have received warning if your data allotment was nearing it's limit.
02-11-2023 04:22 PM - edited 02-11-2023 04:23 PM
If you've depleted your data allotment, you have a few options:
02-11-2023 03:51 PM
Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in
For most up to date account info
02-11-2023 03:50 PM - edited 02-11-2023 03:51 PM
Login to your account / open inPrivate mode,from computer.
is showing any data left, or you used all,
or call *611 press 3 and you need your 4 digit PIN and check it out data usage,
if you using all data, and you needed buy it Add-ons, until your next renewal cycle come.
if have left data try to Restart all network, and reboot device.
02-11-2023 03:48 PM
@stephenutulor - was it working before?
Ensure the data setting is on in the settings of your device.
Then check to see that you have data left in your My Account.
If data is left in your My Account, try: