2 hours ago
Just subscribed to PM's 1 GB plan yesterday and noticed an even 100.00 MB missing right off the bat despite the fact that I have not even finished setting up my iPhone. Is this normal?
2 hours ago
@Slawek
The data usage is not accurate, it seems to start with 100mb, it should be fixed by tomorrow morning after 8:00 am EST, as the data is gets updated overnight
if you still have the same issue by tomorrow, then you need to submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 hours ago
Another customer posted the same issue yesterday.
https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-usage/td-p/1245729
Might be a glitch in the data usage counter. Sometime it may just clear up after 24 hours. If not, you could contact customer service agent as described. Data usage history is usually reported in the account 1-2 per day usually early in the morning hours.
2 hours ago
it could be a glitch as you were not the one said PM's counter start from 100Mb
check with PM and ask them to correct it
open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437