Missing sign up rewards

[stelladerbish]

I did not receive my welcome bonus of a free month and 5gb of data.  Can you please rectify?

[Murphcrud]

You should contact the moderators to help with this.  It has happened before and they seem to correct the problem quickly, when they are made aware of the problem

[BKNS27]

@stelladerbish When you signed up on the promotion, does all the following met:

- Your email address when signing up same as email when activating the SIM account.

- You should have got an email from PM congratulating you that they received your email and you are eligible for the Flash sale.

- Did you activate your SIM before February 8/21.

- Your PM plan $25 or higher every 30 days

If all of these requirements are met. I would suggest you contact a PM moderator through the SIMon chat option  but asked that you want to contact the moderator. 

[HALIMACS]

@stelladerbish 

Please bear in mind that this promotion had two generations - the Boxing Day and the New Year's versions.

The Boxing Day promotion could be activated both in-store and online for promotion eligibility while they New Year's version was only applicable to online activations.

Also, the 5GB bonus was only applicable to $25 and up plans.

If you meet that criteria and you activated by the promotion end-date with the same email that you had pre-registered for the promotion, then you should be good to getting those items if they were not yet provided. 

[computergeek541 · Accepted solution]

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@stelladerbish wrote:

I did not receive my welcome bonus of a free month and 5gb of data.  Can you please rectify?

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You'll need to open a ticket to ask the moderators to fix this. This can be done by going to:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html