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Missing rewards

Myhien
Great Neighbour / Super Voisin

Hello,

i checked my payment and I don’t see my rewards applied to my up coming payment. I  have auto payment,  loyalty, and refer a friend rewards?  
How can I get this fix?

4 REPLIES 4

@KomiSanJap  I hope OP didn't migrate to Public Points

KomiSanJap
Great Neighbour / Super Voisin

1 Is just a glitch make up on your profile due to the updates.

2 Or you agreed to switch to the new Public Points. And if this is the case, THERE IS NO WAY  you can go back. NO WAY, even, you reach CSA, The CEO, Jesus, THERE IS NO WAY, you can cry, yell, get upset, but YOU WILL NEVER GO BACK!

 

hTideGnow
Mayor / Maire

HI @Myhien   for upcoming payment, sometimes it does not show properly.  But try again using Incognito/Private/Secret mode

And , PM now deposit the rewards into your account a day before your renewal date as Available fund, you might want to login and check then

jordany
Good Citizen / Bon Citoyen

I had this problem upon my first login into the new system as well. I cleared my cookies and logged in again using incognito. After that, it magically populated when clicking in the my rewards session. Not sure if that helps but worth a try. 

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