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Missing promo data

Dangrafton
Great Neighbour / Super Voisin

I am supposed to receive 2 gb of bonus data for 6 mo ths after joining. I am on month 3 and the bonus data is nowhere to be seen.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Dangrafton   did you make any plan change lately?  the bonus will stays as long as you keep the same plan.   But any kind of plan change, even moving to 4G plans or moving to a more $$ plans will end the activation bonus

 

If you have not make any changes in plan at all, you can open ticket with PM Support to confirm:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

View solution in original post

3 REPLIES 3

softech
Mayor / Maire

@Dangrafton   did you make any plan change lately?  the bonus will stays as long as you keep the same plan.   But any kind of plan change, even moving to 4G plans or moving to a more $$ plans will end the activation bonus

 

If you have not make any changes in plan at all, you can open ticket with PM Support to confirm:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

Dangrafton
Great Neighbour / Super Voisin

No change in plan. I submitted a ticket. Thank you!

dust2dust
Mayor / Maire

When exactly 3 months ago did you sign up? Which promo code did you use? When you entered it, did you get a nice green checkmark of success?

If you're looking at your account on a desktop, if you keep scrolling down any add-ons and past the shop button, do you see another box of any promo items?