Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

[BPretty86]

Same!!! No calls coming in or going out but phone says full bars and 5G. 

[Sterben1907]

This is unacceptable got charged for the full month recently, when are we getting refunds for this subpar service?,

[Wallace_Grommit]

I’m sure it goes without saying how frustrating this is. Interrupting our entire business operations. Brutal

[NORMANA]

I hope this gets resolved soon.  I may be forced to find a new provider before the end of the month if this is not resolved.  

[awdwon]

Oh the irony. You ask me to verify my account by sending me a text message but I have no service 🤦🏻.

[awdwon]

This is brutal, I’ve been losing service consistently for the past 3 days, if I restart my phone it comes back but I’m not restarting my phone every 5 minutes. Will be shopping for another provider if this isn’t resolved by the end of the week.

[Brandondes]

I have had no ability to call or receive texts or access anything for 2 days. I work as a paramedic and rely on the use of my phone for medical consultations and medical references this is unacceptable.  

[dumersmom]

This has been an issue for several days. I guess it’s time for us to start shopping for a new / different provider!!!!!!!!!

[Kami06]

This situation is very frustrating. Being unable to communicate on the road, which is the reason these plans exist, is a hindrance to your day and makes you very much doubt the worth the company finds in you having chose them. And a long periods with no communication!

[burnin]

I've been with Public Mobile for a few years without issues. My data started acting up on Monday. I was able to remove my SIM card and reinstall which fixed the issue for a bit. I decided my SIM card may be worn and went out to buy a new one. Needless to say the problem reappeared the following day. Since then I have been trying everything suggested in the community from setting up a new APN to resetting Mobile/Wifi/Bluetooth. I was starting to think there was a hardware issue with my phone before checking the community again and finding this thread. This has been very frustrating and has disrupted my workflow big time this week. Hopefully this can get resolved soon and Public Mobile will help their customer financially in some way. Turning on airplane mode does not fix the issue and restarting the phone only fixes it 25% of the time

[MaggieN]

So I thought everything was back to normal, full bars= full service....nope.

Full bars with no service now! WTH

Even if I turn off my mobile network, it still shows full bars and zero mobile network and the only way I can get it off the screen is to restart my phone then it shows a true connection then back to full bars with nothing.

Fix this!

[DavidAnthony]

Dealing with the same problem, very frustrating. My wife and I have been using them for almost a year and this is the first time this has happened. We rely on data for our businesses. Hopefully they get this fixed soon! 

[Hader]

This is very frustrating when it happends in middle of an important video call. It made look like an idiot the other day and by the time the data was restored the meeting had endded. My manager was not very happy and mentioned that I should get a more reliable provider.

[MommaDorms27]

I did the above and still having issues

[wmt]

We have had this issue since three days ago.

[emann]

I'm having this issue suddenly - my plan just restarted yesterday and now my data is completely off. Is there a fix for anyone yet?  thanks in advance

[GameNerdzMom]

Will customers be reimbursed for those of us who have had no data for days and have paid for 50 gigs of data? 

My daughter and I too have turned the phone on and off several times, turned on and off the airplane mode and we get zero data service even though we have hardly had a chance to use our 50 gigs of data. We have been loyal customers for several years now but this is the first time but the service has been this bad. I would hate to have to switch companies but if this continues I will be looking into going elsewhere for my service.

[Marisa5]

This is literally my first month with Public Mobile... Is this recurrent? I'm new in the country, and I need to have constant connection to be guided by Google Maps. I struggled a lot today, how am I going to do tomorrow? This is very frustrating...

[JillyPEI]

Really it’s craziness that it hasn’t been fixed yet. And no text message to let us know about the issues. I pay for 3 accounts and they are all having issues. I’m disappointed with the level of service. 

[Bustysal]

So glad I found this forum. I was talked into switching from one of canadas major carriers to public, and I have had nothing but issues with data since. Ridiculous. Relieved to see it’s not only me.

[ElleDee]

Halifax—4 separate phones/accounts and two days of this nonsense. Hope that 1) PM fixes this and 2) does something to compensate for what is obviously a widespread problem. 

[Aves12]

I have not been able to use my phone for the last 2 days unless I'm on wifi, no data whatsoever.

[keetohk]

I have no data coming through at all, and I have tried both switching to Airplane mode and restarting the phone. Wifi does connect however. I hope this gets resolved soon. 

[Judy68]

That only resolves for a few hours for me been last couple of days. It's annoying when I can't receive messages from messenger which I need to, and I'm missing emails until I get home 

[ScottMacEwen]

This seems to happen when leaving the house (going from WiFi to cellular) or when the signal is weak. A toggle to airplane mode helps, but the problem does come back when the signal is weak. Hopeful for a quick fix, this is annoying 

[Notatelususer]

Voice calling not working out of Hedley.  Calls can be made, but no voice heard for calls or voice-mail.  Not my phone, because it works fine in keremeos. 

I noticed some trucks at the tower location a couple days ago

[A_lee]

I have only been with Public for two months, two days of no cellular. I can’t have this happen. 

[Notatelususer]

Voice calling not working out of Hedley.  Calls can be made, but no voice heard for calls or voice-mail.  Not my phone, because it works fine I keremeos. 

I noticed some trucks at the tower location a couple days ago

[Caroline1410]

We need an eta for resolution, many off us pay extra for data and rely on it to work!!!!  Would will we be compensated?????

[Striker67]

My whole family (5 devices) been having issues for last few days. Apple and Android devices. When leaving from wifi to cellular, or in/out of cellular coverage, the phones do not re-connect to cellular properly.  Even if it says we have full bars, we have to reboot phone or airplane mode on/off.  Calls, data, texts nothing works.  Very annoying, this has been going on for days.  We've never had issues up to this point, with Public Mobile (years).

Kitchener/Waterloo,ON & Woodstock/London, ON areas.