[Resolved] Megathread: Public Mobile Data Issues

[DR_PM]

Hi Community, 

We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers.

If you are having problems connecting to your mobile data services, try one of the following steps to restore data:

• Toggle Airplane mode ON, wait 30 seconds, and switch it back off
• Restart your device

In many cases, these steps will restore your connection temporarily at least. Until the issue is resolved, you may need to repeat them periodically.

Rest assured, our internal team is working to get this resolved as soon as possible and we’ll share any updates when we have them here.

Update 1 (4:14pm ET, May 27): Thank you for providing your examples, our network team is continuing to work towards a resolution. We don't require any further examples, and will provide all new updates in this post, as soon as they become available.

Update 2 (2:09pm ET, May 28): Thank you for your patience as our teams have worked to restore services to their normal state. At this time, your service should once again be functioning normally. Please follow the steps listed above (airplane mode on/off, restart your device), to restore your service.

[Brendan-D]

Halifax, not sure when it started. No data connection i.e. connected service icon not showing in status bar. Used to say “LTE” when connected (older iphone). Have tried resetting network, power cycling, turning cellular on/off. Nothing works. No data at all.

[DuaneDavis]

Restarted,  didn't fix.

[ColinGS]

Monday morning, data doesn’t work anywhere. I go airplane mode then toggle off and works for all of 3 seconds then cuts out again. Says I have 2 bars but doesn’t connect to anything and safari says no internet connection. Have restarted and pulled SIM card, reset my network settings. Nothing seems to work. Definitely on Public mobiles end not our phones….

[Jsvp]

No data on my phone or my wife phone for the last two days.  Rebooting the phone gives us access data for a few minutes then it's gone again.  Airplane mode on/off has no effect.  

[Arctic_Angel]

Noticed it on Monday morning.

Fredericton, NB

Persistent. Tried everything and even tried other methods of messing with radio settings in my phone. I can only get it to work for a little while before it dies the second I move around. Problem persists even when trying the sim card in a different phone.

[DuaneDavis]

Sorry that should say reseated the sim card

Problem is persistent.

[DuaneDavis]

Started on  Monday May 25th

Madoc, Ontario 

Tries all the steps, even repeated sim card, airplane mode etc etc etc

[KristaNewall]

It started Monday morning. 
Peterborough, ON

It is intermittent in that it seems to happen when leaving wifi and it doesn’t switch over to the signal or randomly while out I lose signal and have to reset. Happening to 2 other family members in my house as well. 

[Jsteele1984]

Started Monday evening.

Kitchener, ON

Tried resetting network settings, Airplane mode and restarting; nothing working; worse today (android).

[Jdeschiff]

The issue started Monday morning.

Huron County, ON

Intermittent. It only works when I reset my network settings on my device (IOS) then cuts out again shortly after.