[Megathread] No Incoming / Outgoing Calls

[Shananahan79]

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

[overdriver]

I already tried rebooting my phone and tried calling an actual phone number.

Resetting the network settings on an iPhone clears all WiFi networks, VPNs, etc, so that's not something I'm willing to do at the moment.

[hjshhyy9]

I am in Montreal Quebec

[softech]

@hjshhyy9 

are you in Ontairo or Maritime?

please try Reset network settings after a device reboot.  Please try calling different numbers (please note there is a problem with voicemail in Ontario)

if issue persists, open a ticket with PM Customer support.  

Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[hjshhyy9]

I can't make a call out, but can take a call. This is Montreal

[MarkSquires]

Similar issues with me in Newfoundland. I can receive and send text messages but can't receive or make calls. 

[softech]

@overdriver / @Shananahan79 / @michyNB / @MarkSquires 

please try Reset network settings after a device reboot.  Please try calling different numbers (please note there is a problem with voicemail in Ontario)

if issue persists, open a ticket with PM Customer support.  

Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using anoth

[MarkSquires]

Hi - I'm in Newfoundland and I'm having similar issues

[Shananahan79]

Good to know, thanks!

[Shananahan79]

We’re not getting errors. Just doesn’t ring and then call drops.

[overdriver]

I am also unable to make any calls. I'm in Ontario.

[michyNB]

My wife and I are having similar issues and getting error 22P1 on outbound calls, we're in New Brunswick

[Shananahan79]

Ontario

[softech]

@Shananahan79 

And are you in BC or QC?

both provinces have " Failure of wireless services for multiple locations" (Vancouver, Whistler, Kamloops, Surrey, Chateauguay, Kahnawake, Lery, Mercier, Saint-Constant, Saint-Remi) 
Cause: Undetermined at this time / cable damage

Confirm if it is a network outage issue in your area:
https://www.telus.com/en/bc/outages