MY new ported number account not functioning, need assistance to port my old number

[polinsysvicky]

I have a problem, i removed and installed the Public Mobile Simm on my phone and initiated the port from my previous provider. I waited for a day and I may have missed the text sent by the previous carrier, how do I re-initiate the port? I have put back my old simm card and need a way to contact support.

[dabr]

@polinsysvicky   I'll private message (message inbox top right) the Telus porting # which can be called to have them request the old provider resubmit the transfer SMS.  Please keep the old SIM in your phone and respond with a YES to the transfer SMS within the 90 minute window.