MODS - please assist! "No Long Distance" problem

[DGVictoria]

Hi @Shazia_K,

Can you please look into why I keep getting a "no long distance add-on" error - even through my port appears to have completed successfully and I have purchased the long distance plan?

If the issue is resolved, I can cross-post the solution to other forum posters experiencing the same issue.

[KK]

Thanks @Shazia_K xoxo

[KK]

@Shazia_K, can you please fix my account. The 12GB/3 month deal did not go through on autopay. 🙂

[Shazia_K]

@Luddite, 

Ahum ahum, trust me you would be the first to know 

[Luddite]

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@DGVictoria wrote:

@Shazia_K you're my hero!

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@DGVictoria Heroine I suppose; unless you know something I do not.  ©

[DGVictoria]

@Shazia_K you're my hero!

[Rockdaddy22]

That's awesome your the best 🙂

[Shazia_K]

hello @DGVictoria, 

I'm sorry about this,

I have replied to your private message, please reboot your phone and everything should be functional. 

Thanks,

Shazia

[DGVictoria]

Yes I have purchased the add-on (although I shouldn't need it for making local calls).

My credit card was charged, and the "balance" correctly debited from my account.

I cannot make local or long distance calls, nor use text messaging, nor use data. Adding "1" as a prefix doesnt help. Inbound calls go straight to voicemail - which I can't check because I cant call the voicemail number.

The only outbound call I can make is to *611.

@Shazia_K, @Mary_M I need mod assistance.

[Chaos_Scorpio]

@DGVictoria are you sure you purchased the addon? 

When you buy it you first have to load your account with a balance then buy it (so it looks like you buy it twice, odd I know). 

Does your account have a balance of x dollars for the cost of the addon - if so you did not add the addon yet. Add it then you have the plan.

If no balance then, under your main account page under ADDON, does it show the addon?

Mine is this:

200 min US and Canada Long Distance

17  /  200 MIN

If nothing there, you did not buy it. Were you charged for it? if so then Mod needs to fix. 

If it does show up on your overview page, then try rebooting your phone. If still no work, then see a mod. 

[DGVictoria]

@Mary_M can you please assist this morning??