Community

stef10 · ‎01-02-2026

cannot receive and sending photo MMS picture messaging

computergeek541 · ‎01-02-2026

@stef10 wrote:
where locate public mobile store in montreal

Public Mobile doesn't have any stores, and staff at Telus stores are unable to assist.

stef10 · ‎01-02-2026

where locate public mobile store in montreal

softech · ‎01-02-2026

@stef10 uninstall and reinstall Google Message with reboot

If that does not work, engage support and ask them to re-provision the sim.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

stef10 · ‎01-02-2026

not working

softech · ‎01-02-2026

@stef10

Try create a new APN profile and set as active

APN: SP.MB.COM

(Make it capital as it is case sensitive)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D    (or try: 4D4F)