@Korth wrote:
@Anonymous wrote:
@Bonglalala : I was picking up on your "hasn't been applied on the payments for few months". But yes to fill out on the thought of others...this place is 30 days. A year is 365 (duh 🙂 ). So on your 360th day (12th) renewal you would have seen the dollar added to your rewards area. Then on your next renewal (and thereafter) you'd get the dollar as a reward.
360 days is less than 365 days, so no reward 360 days after account activation when you're pre-paying your 13th 30-day cycle. First reward is applied 390 days after account activation when you're pre-paying your 14th 30-day cycle. Subsequent loyalty reward increments are similarly offset. Days of inactive/suspended service (with "Expired" plan status) are not counted. Days from partial or interrupted 30-day plan cycles (force "change/renew your plan now", as some people do to refresh their data provisions) are not counted.
I think the new rule now provides for a (cumulative?) 60 days grace period as shown in this Help article:
The Loyalty Reward
How Does It Work?
On the first plan renewal date, after 12 months of tenure as a Public Mobile member, you will begin to earn a recurring Loyalty Reward for as long as you remain an active Public Mobile customer on that account. Regardless of what plan you are on, your tenure will continue to accumulate as long as your account remains active. If your account is in a suspended state for more than 60 days in a year, your Loyalty Reward will be delayed by the number of days your account was suspended.
