Low speed internet!

[hfmagnus]

Could someone please tell me if there is actual customer support that works for Public Mobile? I just upgraded my plan hoping it would improve the internet speed—and it’s simply unusable. From what I see, it feels like this is just a group therapy session where the responsibility is always shifted back to us, the users. A brilliant trap, really. / Est-ce que quelqu’un peut me dire s’il existe un vrai service client qui fonctionne chez Public Mobile ? Je viens tout juste d’augmenter mon forfait dans l’espoir d’améliorer la vitesse d’internet—et c’est tout simplement inutilisable. D’après ce que je vois, on dirait plutôt une séance de thérapie de groupe où la responsabilité est toujours renvoyée vers nous, les utilisateurs. Un piège bien ficelé, vraiment. Thanks / Merci

[hfmagnus]

I’ll be fine… I have badges. So let me get this straight: the more people complain in Public Mobile’s “community therapy group,” the more badges they earn? Who came up with this marketing masterstroke? I beg you, tell me it wasn’t a Canadian. Rewarding customer frustration with digital stickers — this isn’t customer service, it’s satire.

“You’ve earned 3 badges!”

Cool. Now where’s my badge for enduring this UX disaster?

[will13am]

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@hfmagnus wrote:

No way! The mistake was changing for a better plan! ... I think it's time to change the carrier...

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@hfmagnus , generally changing plans does nothing to affect data speed.  Local network conditions dictate data speed.  While 5G speed plans do have a higher speed cap, you will likely not experience anything material because 100 mbits/s is very fast already.  

[hairbag1]

@hfmagnus 

it could take a few hours for new plan speed to take affect. You've already paid for 30 days of service, so may as well give it a few weeks to test drive the new plan.

[hfmagnus]

No way! The mistake was changing for a better plan! ... I think it's time to change the carrier...

[hTideGnow]

hi @hfmagnus 

try Reboot phone and click Reset Network settings and check if it resolves the issue

and check the active speed using Speedtest app and let us know how slow it is 

[slusagm]

make sure your phone's network mode is at 4G or LTE or 5G

or ask PM to help. 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage