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Lost phone

Marc1984
Great Neighbour / Super Voisin

I  lost my phone and unable to enable my new sim card on my new phone. Codes being sent to my lost phone. What can I do to have codes sent to my email. I have tried to have code resent but only goes to lost phone

2 REPLIES 2

Marc1984
Great Neighbour / Super Voisin

Thanks issue resolved 

Chalupa_Batman
Mayor / Maire

Hello.

Try clicking on Didn't get the code and see if there is an email option. If not, contact customer service.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

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