03-15-2026 12:26 PM
I lost my phone and unable to enable my new sim card on my new phone. Codes being sent to my lost phone. What can I do to have codes sent to my email. I have tried to have code resent but only goes to lost phone
Solved! Go to Solution.
03-23-2026 09:14 AM
Thanks issue resolved
03-15-2026 12:28 PM
Hello.
Try clicking on Didn't get the code and see if there is an email option. If not, contact customer service.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.