Lost cellphone. 2 POINT AUTHENTICATION

[rosco12345]

Hi,

i lost my cellphone, i cant access my account because 2 point authentication.

all i have is my email, and password.

cant get 2 point pass from my email account either, because that also has 2 point authentication.

how can i bypass 2 point to gain access to my acount?

[BKNS27]

@rosco12345 

Just click on Resend Code or Didn’t Receive Code and have the 2FA code sent by email then go to Account tab>Lost/Stolen Device to pause service.

Once you have a new phone and SIM. Go Account tab>Change Your SIM Card (number).

If all fails then you need to contact a CS_Agent by clicking on the Chat bubble and type in Submit a Ticket to help you access your account.