Lost a refer a friend reward?

[BT89]

I referred my mom yesterday and I see the rewards in my self serve account, but this morning I just received a text from 100 saying "Public Mobile here. So sorry, your Refer a Friend reward will be less on your next payment as one of your friends has left us. See the details in Self Serve."

My mom just activated her SIM yesterday so I don't see how she could have left Public Mobile already.

[kav2001c]

I'm curious what does it say in self serve? Does it say which number left?

[Saray_O]

Hi @CarlosAmigos, 

Could you send me your phone number and the phone number of the friend you referred to us through a private message? I will look into it 🙂

[CarlosAmigos]

Hi Saray_0

                  Had the same thing happen to me. If you could look into mine also I would appreciate it.

Thank you Carlosamigos 

[Saray_O · Accepted solution]

Hi @BT89, 

I'm sorry to hear that, 

Could you send me your number and your mum's number through a private message? I will look into this! 

Saray