Lost SIM card

[LoriLK]

My son has a public mobile account he has been in NZ for a year- unfortunately he lost his public mobile sim - he gets back tomorrow can he get a new sim and still keep his same phone number?

[LoriLK]

After all that he found it lol thanks for the replies

[LoriLK]

Awesome- yes he continued to pay the account- thank you!!

[TheSterlinger]

As long as he has been making the payments to keep the account active for the time he has been away yes.

He would simply purchase a new PM sim card from a Telus or Koodo store or from Amazon and sign into his account to change the SIM card number.

If he doesn't know how to change the number then he can ask an agent to do that for him.

[Chalupa_Batman]

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@LoriLK wrote:

My son has a public mobile account he has been in NZ for a year- unfortunately he lost his public mobile sim - he gets back tomorrow can he get a new sim and still keep his same phone number?

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Hello @LoriLK 

If your sons account has been inactive for a year, the number is gone already. Phone numbers deactivate after 90 days of non usage.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/