Lost Phone – Unable to Receive Login Verification Code

[Clintona]

I lost my phone and now I’m trying to log in to my Public Mobile account so I can change the sim to use the number on my new phone. The issue is that the login verification code is being sent to my old phone number/device, which I no longer have access to. I have access to my email but there is no option to send the code to my email.

Can someone please help me regain access to my account or update the verification method so I can log in and manage my service?
I can verify my account details privately if needed.
Thank you.

[hTideGnow]

hi @Clintona try to get the code via email or voice message 

 click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message" (if you choose Voice message, you can get the code by calling yourself from another phone, click * when you hear your greeting and enter VM PIN

If still unable to get the 2FA code, then you need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

Hello @Clintona 

Create a ticket to customer service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.