Lost Login Credentials

[Kunalroop]

I forgot my sim card and login credentials. Plz help me to recover them and activate my new sim card with same number.

Thanks

[esjliv]

@Kunalroop 

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket directly here to: Create or forgot My Account email or password link. (or by methods others provided, as those get to CSA as well).

Ensure you are not going through the online activation process to active the new SIM card. You need to perform a SIM-SWAP to replace it with the current number and account you already have.

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues continue with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

[BKNS27]

@Kunalroop 

Forgot your SIM card? Huh

You can’t activate a new SIM with the same number on the existing account.

You can replace the SIM card number with the new SIM card to keep the same number.

Can you clarify what you are trying to do?

[dust2dust]

Forgot your sim card? Lost it?

Look in all your emails for any welcome email or marketing and promotion emails from here. Then do the reset password and send the verification to that email. If that email access needs a text to verify then you're in a pickle. For that you'll need to contact support as listed already to have them change the sim card.

[softech · Accepted solution]

@Kunalroop   yes, you can setup the new sim card with your current phone number, you just need to get back to My Account first

My Account login is an email address.

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

And a reminder, once you got the login back.  Remember to login My Account using a desktop or laptop computer to request Change sim card..  There is some glitch with the change sim card page and it won't work if you login using mobile phone or tablet.

[Handy1]

@Kunalroop  Get support 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )