@Tytrecartin wrote:Hey Community,
I'm currently trying to enter a payment voucher that I purchased today. The voucher is missing 1 digit (through a freak accident that I swear was no fault of my own!) . I've attempted the numbers 1-9 to replace the missing digit. I tried 5 numbers where the message was the voucher was incorrect, but after the 5th attempt the message changed to my request couldn't be processed followed by the call being disconnected. I assume my account has been Locked but can anyone confirm this? Also how long before I can attempt a few more entries?
@Tytrecartin I don't think it locked you out, you should be able to try it again. If you have data or access to WiFi you can try adding it using selfserve.
Why only 1-9 and not 0-9?
If you still can't get it to work then include a copy of your receipt and submit a ticket to Public Mobile for help.
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