06-22-2020 01:01 PM - edited 01-05-2022 11:48 AM
I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?
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06-22-2020 06:51 PM - edited 06-22-2020 06:54 PM
Yes you still have canada wide..its just a message they play.
06-22-2020 06:18 PM
@pitulan wrote:I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?
You're hearing this message because calling from Hamilton to Toronto is long distance. That type of Canada-to-Canada long distance is arleady included in your plan. This message is a holdover from the days of plans at Telus Mobility and Koodo Mobile that only included local calling. This message is meant as a warning to inform the customer that there will be extra charges if one these types of price plans are being used.
06-22-2020 02:21 PM
Just put a "1" in front of the rest of the phone number....problem solved
06-22-2020 02:02 PM
@pitulan wrote:I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?
@pitulan Yes you do. The key word is may as other mentioned you can ignore it and change your contact setting to prefix a +1 in front of your numbers to avoid that message.
06-22-2020 01:49 PM
Ignore this warning message if it let you continue to complete the call.
PM is a prepaid service without pay-per-use. Therefore, you will not be charge for anything extra.
To get rid of the annoying message, just add 1 in front of your outgoing phone number.
06-22-2020 01:47 PM - edited 06-22-2020 01:48 PM
If you have the $15 plan with 100 minutes then you may have used up your limit. Check your self serve account. You can purchase an an add-on for $5 for 500 minutes. If you have unlimited minutes the try dialing 1 + area code.
06-22-2020 01:12 PM
If your plan had unlimited Canada calling, be comforted that you will not be charged. I receive that message as well, and I just ignore it. I could put the 1 in front of my contact's numbers to prevent that message; but I guess I am so used to it, that I don't even realize it any longer.
Welcome!:)
06-22-2020 01:11 PM
@pitulan Sometimes this message goes thru even when you call within Canada. Just ignore it and make sure to add +1 in front of the area code of the number you are calling. You'll be good😉
06-22-2020 01:06 PM
@pitulan add a 1 infront of every Canadian number on your contact list. Welcome to the community. Stay safe.
06-22-2020 01:02 PM - edited 06-22-2020 01:02 PM
@pitulan wrote:I live in Ontario and have unlimited canada wide calling; however, when calling Toronto from Hamilton, I received a message saying "long distance charges may apply" ... so do I have canada wide calling or do I not?
It is an annoying message all right but you can ignore it. Try dialing a 1 ahead of the number. Welcome to PM.