Login problem

[NataliaD1]

I'm using my "new" phone number for almost 3 years, it's attached to my "new" email. Luckily the account is on auto-payment, so no service interruption. The problem is that fir som reason EverSafe isn't recognize my "new" phone number and email (which are active on Public Mobile) for more then one year. In order to login EverSafe need me to use my old Public Mobile phone number and old email. This is a glitch that doesn't let me to log in.

Help please!

[NataliaD1]

My account was attached,  but for some reason it ends up being unattached. 

I'll try  to chat with them. Thank you. 

[Up2NoGood]

Are you still able to access your account with your old email? If so have you tried updating your information once logged in so that it sends the 6 digit code to your new phone number and email? I had a similar issue not too long ago but once I got into my account I was able to update the phone number and then the codes have gone to the new number ever since.

[TheSterlinger]

They have changed the ways to contact them recently.  Not sure if you are using the old method. 

I have not tried to contact them myself,  so I'm not sure how difficult it is, but if you follow the instructions I'm assuming it should work.

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-our-new-and-improved-Custom...

[NataliaD1]

Thank you for taking time and replying to me.  I've tried to chat via chat button,  but they couldn't help. I've been told to contact to CS_Agent via community, but it didn't work as system cannot find "matching" contact to message. I've had access to my account using my new phone number and email,  but something glitched on EverSafe side and system stopped recognize my new phone and email and fir some reason it wanted me to use my old phone number and email, which isn't an option. 

[TheSterlinger]

If your account is not attached to Eversafe ID you will need the help of agent to attach it for you. You can message them through the chatbot using your community login.

https://expert-messaging.publicmobile.ca/guest/chat/