Login failed

[Hancoz]

Hello, inadvertently I tried to login to my PM account while the phone was in airplane mode.
So I got this message: It appears that your session has timed out while creating your Public Mobile EverSafe ID.
Invalid session ID received: 11E5818BF626C65AED02862AB8DDA335

What next? I am unable to re-login.

[hTideGnow]

hi @Hancoz 

airplane mode means disable network, like Wifi and Data, hence nothing would work.  Why dd you enable airplane mode and try to login PM app?

please disable airplane mode, make sure Wifi or Mobile data is on and disable VPN and try again

[BKNS27]

@Hancoz 

Just disable airplane mode and enable wifi or data and you should be OK.

Tested when I tried to login with or without airplane mode.

If you are still having issues. Contact a CS_Agent for assistances:

https://expert-messaging.publicmobile.ca/guest/pre-chat