Login Error

[AliCamp]

hi

I am a student in canada. I cant seem to login to public mobile after the rebranding. everytime i login its asks to change the password and even then i can't see my plan details.
when i first changed my password it showed me my mobile no. but it would not show me the plan details and when i try to register withe sim it says the sim is in use

Is there someone who can help me??

[AliCamp]

Will try this 
Thank you

[AliCamp]

Hi 
I am not in the country so am not able to check if the services work. I tried to register through the app and through my laptop but it doesn't work.
Thank you

[HALIMACS]

Yes indeed @Handy1 … support likes “ticklers”

🤣🤣🤣

@AliCamp do your services work or no?

Texting & calling in and out.

did you register with eversafe as part of the process?

Try using a desktop or laptop device, if available, as opposed to mobile device to see if you are able to access self-serve.

[Handy1]

@AliCamp  Clear web browser cache and cookies and try agin incognito private mode or even different device . Also you can try the new PM app also . If your continue to have issues please submit ticket with support to help you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

add edit grammar tks @HALIMACS