Logging in issues

[Annbananz]

Hours spent trying to log in (and have waited  at least 3 hours) I have reset password and told it doesn't match..every time! I've been with PM for a year and a half with facial recognition..it seems to want to recognize me BUT flips to e-mail and password do not match...WHAT can I do? I need this for work at 8 am in the morning!🥲please help🙏

[Annbananz]

i have no idea what to do

[hTideGnow]

hi @Annbananz 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage