Log-in

[TesB]

How can I recover my account login and password? I do not have access to the phone number with which we registered.

[BKNS27]

@TesB 

Your login ID is your registered email. You can click on Forgot Email or Password.

If that didn’t work then you need to contact a CS_Agent to help you login to your account and submit a ticket.

https://urlshortner.tiia.ai/xYpc_I  

[Chalupa_Batman]

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.