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Log in issues

Jennifer49
Great Neighbour / Super Voisin

Everytime I try to log in to pay my bill, as I had insufficient funds when my bill was to come out, which was three days ago, I put my info in, my code, and then it loads and then a black screen pops up with a message that says “message;unauthorized” I have never had this issue before with public mobile and I’m very frustrated about it.

3 REPLIES 3

@Jennifer49 

PM site and PM app were down for maintenance from last night.  They are both up now.  Please try again

Jennifer49
Great Neighbour / Super Voisin

Yes I have tried my phone on private browser and not private, aswell as my computer too!

softech
Oracle
Oracle

@Jennifer49 

Have you tried using your browser in private browsing mode or with a different browser? Have you tried the PM app?

If you are still unable to log in, please reach out  PM customer support for further assistance.  Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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