Log in issues

[Jareadams]

My mother in law who bless her sould is not technical at all. Signed up for public mobile with her email and transferred her landline to PM, now she can’t receive emails from PM to log in and when we ask for a otp to her phone it creates a error. I need help to fix this

[slusagm]

landline transfer will take as many as e to u days and before the transfer is completed, you won't be able to get incoming calls and text and hence you cannot get 2FA text to login.  How many days since transfer request?

If you need to login now or confirm transfer status, ask PM.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote