Locked

[carlduo713]

Reset password

I am locked out of my email address there fore i 7cannot reset my password

The email address is 

Please be aware I cannot access this email account. I am trying to change the sim card on this account.

[kaytus · Accepted solution]

Please hide your personal info.

The best way to contact the CSAgent to solve your problem.

[hTideGnow]

HI @carlduo713   Please remove your personal info.  Modify your post and remove

To open ticket to reset the passsword, 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JL9]

You will prob want to remove your personal information as this is a public forum.

You can open a ticket or private message a CSA at CS_Agent to assist you with this