05-05-2022 12:46 PM - last edited on 05-05-2022 11:17 PM by computergeek541
Reset password
I am locked out of my email address there fore i 7cannot reset my password
The email address is
Please be aware I cannot access this email account. I am trying to change the sim card on this account.
Solved! Go to Solution.
05-05-2022 12:48 PM
Please hide your personal info.
The best way to contact the CSAgent to solve your problem.
05-05-2022 12:47 PM
HI @carlduo713 Please remove your personal info. Modify your post and remove
To open ticket to reset the passsword,
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-05-2022 12:47 PM
You will prob want to remove your personal information as this is a public forum.
You can open a ticket or private message a CSA at CS_Agent to assist you with this