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Locked out

ograb2000
Great Neighbour / Super Voisin

I’m locked out of my self serve account. Sent for a password reset, but it expired

5 REPLIES 5


@Pilonjames311 wrote:

Locked out of self serve


Hi @Pilonjames311 the website was down earlier but it seems to be working now.  Give it another try and see if you can log in now.

 

If you are still locked out of your account, try "Forgot Password"

RosieR_0-1604630734280.png

 

I hope this helps.

 

Happy Holidays! 🎄🎄🎄

Pilonjames311
Great Neighbour / Super Voisin
 

Pilonjames311
Great Neighbour / Super Voisin

Locked out of self serve

Dunkman
Oracle
Oracle

@ograb2000 

If password reset is not working, you will need to contact moderator.

 

To contact moderator via 2 methods:

  1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

gpixel
Mayor / Maire

@ograb2000 

clear your browser history and cache and try the new password again

 

contact customer support mods if you're still having issues

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

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