Locked out of my account

[maxwello11]

How do I get back into my account?

[esjliv]

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@maxwello11 wrote:

How do I get back into my account?

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@maxwello11 

If your services/account is currently in suspended/nonpay status, and it has been like this for over 90 days - note - you lost access to your account.

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

EDIT: otherwise, see other suggestions.

[t_p · Accepted solution]

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@maxwello11 wrote:

How do I get back into my account?

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@maxwello11 

If you've forgotten all your credentials and can't use the reset password feature, you'll need to ask CS for help. Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@maxwello11 wrote:

How do I get back into my account?

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is the lockout because you've entered an incorrect passsword but you do know the password?  Wait 15 minutes and then try again.  Otherwise, use the forgot password button.

[Anonymous]

@maxwello11 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address, 

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..