Locked account

[smith3]

need help unlocking my account 

[JL9]

How long has it been since your last payment/renewal? If the steps laid out by @softech don't work bc you don't remember security questions etc, when you connect with a CSA, they will ask verification questions and manually be able to unlock it and get you access 

[softech · Accepted solution]

@smith3   you can try to wait a full hour and login again.

if still failed, try the Forgot Password link there, enter the email address and answer the security question and you can self reset the password

if you cannot reset it that way, open a ticket with PM support and they can sort it out for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437