Locked account

[Edna19]

My son lost his phone (so can't get a code) AND is locked out of his email account.

He is also in hospital so I am taking care of this phone issue.

How can I get in to the account to order a new SIM or deactivate the account which is on my credit card.

[Hollister]

@Edna19 

Quickest way to get a new sim is from the Telus store. Call first to make sure they have them in stock. As well try sending code again in an hour to email again. When in account put it in lost/stolen mode until you get a new sim and can then do a sim swap.

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