Locked Out and want to change number from Public to Koodo

[tgrzegorzewski]

I'm locked out of my Public Mobile account. 

I cannot PM community moderators. 

This is REALLY frusterating. Someone please help?

[LEGO]

Wow, you people typing faster then me! You are like vultures come from everywhere!  

[LEGO]

You can contact them through here Moderator_Team, but please include your number and PIN in your reply, so you can get help faster.

[Luddite]

Just remembered: 

a) if you haven't in 90 days after going into suspension your account has been deleted, or

b) if you initiated a port-out to Koodo your account has been closed.

[Anonymous]

@tgrzegorzewski, What happens when you try to PM the moderators?  Is there a message about the limit of private mesages you can send?  Try the following, might help:

- clear browser cache

- run browser in privacy/incognito mode

- log out / back in to the community portal

- try sending again.

Can also try privacy/incognito mode with another browser.

If that doesn't work, tag tyhe moderators team in your post.  not as effective as a PM, but might get their attention.

[mimmo]

Why can't you message mods it's the same as posting.

If you need a referal let me know

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

[Luddite]

As you have a community account click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).