Local area code is treated as long distance!

[ayshalab]

Greetings,

I have province wide calling, with 200min long distance add-on, I was calling a local number within the province and my long distance minutes were all used up! My number has a 403 area code and was dialing a 587 area code, which is a local area code within Alberta.

Thanks!

[torontokris]

Is there a way to check online our long distance add-on usage in detail (with the numbers).

I also noticed my long distance seemed to be going down fast but wasnt sure ... I may have used it myself BUT would be nice to be able to check what numbers were called etc.

[baijuxp]

Hello @ayshalab

Looks like this has happened to a few users before. 

Please see --> 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Unable-to-call-some-area-code-587-numbe...

I am sure the @CS_Agent will be able to sort this problem out for you. 

[Mana]

@ayshalab you may need to contact a moderator to get this sorted out. 

Please send a private message to the @CS_Agent explaining your issue and providing them your phone number and account number and they will gladly sort out your issue. 

Thanks.